Frequently Asked Questions

Choose the scent that matches the mood you want to create. Minuit au Mile-End is warm and woody; Les ateliers de Griffintown is mineral and earthy; Le temps des pommes is warm and gourmand; Fin de semaine au chalet is smoky and comforting; Linge au vent sur le Plateau is soft and airy; and L’été dans les ruelles de Rosemont is green and creamy. Check each product page for the full fragrance notes.

It’s completely normal: the wooden wick can produce a slight crackling sound, for a soft and warm ambiance.

The burn time varies depending on the size and usage conditions. Specific details for each candle are indicated on its product page.

The first time you light your candle, let the wax melt to the edges of the container to promote an even burn. Never leave a lit candle unattended for more than 4 consecutive hours.

Yes. Before each lighting, gently remove the blackened part of the wick and keep it short, about 4 to 5 mm. This helps maintain a stable flame and a clean burn.

Too short a burn can create a tunnel in the wax. During the first uses, allow enough time for the wax to form an even melted surface. Also, avoid drafts.

Stop lighting it when approximately 1 cm of wax remains at the bottom of the container. Always allow the candle to cool completely before moving it.

Keep the candle in sight, on a flat, heat-resistant surface, away from flammable objects, children, and pets. Never move a candle when it is lit or still hot.

Shipping options and applicable fees are displayed at checkout, based on your delivery address.

Contact us as soon as possible after your purchase. We will do our best to help you if the order has not yet been processed.

Use our contact page and include your order number if your request concerns a purchase. We will respond as soon as possible.